Privacy Policy

This Privacy Policy explains how Summit Phone Repair (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit our website, submit forms, upload files, or make payments online.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you use our website, we may collect:

Information You Provide

• Name, email address, phone number
• Billing and payment information
• Appointment and service requests
• Uploaded documents, photos, and signatures
• Warranty claim submissions
• Messages sent through contact forms or chat tools

Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies or similar tracking technologies

2. How We Use Your Information

We use information collected through the website to:

• Process bookings, requests, and warranty claims
• Communicate with you about your submissions or appointments
• Process payments and store payment methods for authorized future charges
• Operate, maintain, and improve the website
• Detect fraud or misuse
• Meet legal or regulatory requirements

Uploaded files are used only for internal business operations and not for marketing purposes.

3. Payment Information

Payments made through our website are processed using secure third-party payment processors.

We may store your card information securely for future authorized charges related to services booked online.

We do not store full payment card numbers on our own servers unless required by our payment processor’s systems and security standards.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep the site functioning properly
• Understand how visitors use our website
• Improve performance and usability

You can control cookies through your browser settings, though disabling them may affect site functionality.

5. How We Share Information

We do not sell your personal information.

We may share information only with:

• Service providers that help operate our website, booking systems, or payment processing
• Legal or regulatory authorities when required by law
• Parties involved in a business transaction such as a merger or sale of assets

These parties are required to protect your information and use it only for authorized purposes.

6. How Long We Keep Information

We retain website-collected information for as long as needed for:

• Internal operations
• Legal or accounting purposes
• Dispute resolution
• System records

Uploaded files submitted through forms may be stored indefinitely for internal use unless legally required to delete them.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information submitted through our website.

No system is completely secure, but we take data protection seriously.

8. Your Choices

You may:

• Request access to or correction of your information
• Ask questions about how your data is used
• Withdraw consent where legally permitted

To make a request, contact us using the information below.

9. Children’s Privacy

Our website is intended for users age 18 and older.

We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version posted on our website controls how we handle information.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Summit Phone Repair
hello@summitphone.repair
(816) 427-0142

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